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SAP C_C4H51_2405 Exam Syllabus Topics:

Topic	Details
Topic 1	Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
Topic 2	Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.
Topic 3	Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.
Topic 4	Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
Topic 5	User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
Topic 6	Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.
Topic 7	Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
Topic 8	Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q27-Q32):

NEW QUESTION # 27
What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct answers to this question.

A. Use email as a response to a ticket
B. Add an account team member
C. Add a reference to an account
D. Add a reference to a service contract

Answer: C,D

NEW QUESTION # 28
Which of the following features can you use with the adaptation tool? Note: There are 2 correct answers to this question.

A. Add a new field
B. Add a new UI Switch logic
C. Create a new URL mashup
D. Change field label

Answer: A,D

NEW QUESTION # 29
Which objects can be assigned in the covered objects facet of a contract? Note: There are 2 correct answers to this question.

A. Installed base
B. Account
C. Products
D. Categories

Answer: A,C

NEW QUESTION # 30
Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.

A. Create customer records
B. Activate registered products in scoping
C. Create an installed base
D. Activate status schema for functional locations

Answer: B,C

NEW QUESTION # 31
Which fields are mandatory when you create a cloud data source? Note: There are 3 correct answers to this question.

A. Data Source ID
B. Name
C. Data Type
D. Usage
E. Web Service URL

Answer: A,B,E

NEW QUESTION # 32
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C_C4H51_2405 Free Download | Reliable C_C4H51_2405 Exam Tips

SAP C_C4H51_2405 Exam Syllabus Topics:

Bestselling On-The-Job C_C4H51_2405 Reference Exam Questions

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q27-Q32):

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